Frequently asked questions about AutoPASS

All drivers, regardless of nationality, have to pay Norwegian road tolls. Foreign registered vehicles, without toll tag, will be invoiced by Euro Parking Collection.

Read more Aboute Payment fore foreign-registered vehicles

If your car has been stolen, you may contact us by phone 02050 or by chat and we will help you freeze your tag. 

If only your plates are stolen, you can change the car number on your tag when you get new plates. You can do this easily through  Min side.

If you have been charged for crossings in the period when your car or plates were stolen, send an e-mail to kunde@fjellinjen.no with a copy of the police report and we will review your case.

It is mandatory for vehicles over 3.5 tons in the industry to have active and valid tag. If you do not have one you can sign up for an agreement with Fremtind Service today and receive it within 1-2 weeks. You can also get a tag on the customs stations and ferries along the border.

If you are planing to use your tag in a new car later on you can free in on My page. If you are not going to use your tag in a new car you can terminate it by contacting us over the phone +47 22 98 40 00 or over chat. You will receive your deposit back. The tag you will throw out yourself in the electrical waste. 

You can send in a complains about the fee within three weeks. Use the complaint form you received or send the complaint by e-mail or letter. Complaints are sent to the control boards that have applied the fee. Either the Norwegian Public Roads Administration, the police or the Customs Administration. The complaint must be reasoned and attach that applies for your complaints.

Here you can read more about the mandatory heavy duty fee for heavy vehicles in industry. 

If you are not going to use your tag in a new car, you can terminate your agreement and get your deposit back. it will either be deducted from your final invoice if there is anything outstanding, or you will get it back onto your account within a week. 

To end more then one of your tag agreement contat us on the phone + 47 22 98 40 00 or chat and we will help you further on. If it is more then one tag your going to cancel, send us an e-mail til webkunde@fjellinjen.no.

If you are planing to use your tag in a new car later on you can free in on My page. If you are not going to use your tag in a new car you can terminate it by contacting us over the phone +47 22 98 40 00 or over chat. You will receive your deposit back. The tag you will throw out yourself in the electrical waste. 

Fill out the form below

• Electric cars and hydrogen car 
• Embassy car 
• Emergancy vehicles
• Buss in route 

You get an AutoPASS agreement here:

Sign up for an AutoPASS agreement

​It could be that the crossing was not registered properly, causing an error. Unfortunately, this can happen on occasion. This happens at the picture crossings, where a system takes a picture of your plates and interprets the letters and numbers. They do this to bill the car for the crossing, but sometimes the system misreads the plate and therefore bills a different person. 

If you have been billed for a crossing at a location where you have never been before, contact us by phone +47 22 98 40 00 or by chat so that we can take a closer look at the crossing. If the crossing is a system error, we will delete it and you will receive a new bill.