Frequently asked questions about rates and payment.

If you have received a debt collection notice for an unpaid invoice, you should have received a original invoice a while ago. The notice has not been sent to an external debt collection agency yet. This is just a notice that the invoice will be sent to a debt collection agency if it is not paid within the due date.  

If you would like to complain or already have paid the invoice, please use our contact form and attach documentation for the payment. You will find a receipt for payment in your online bank, the receipt must include IBAN and SWIFT..  
Read more

The fee is for covering the costs of handling the paper invoices. The administration fee for paper invoices is 49 NOK. You are welcome to choose electronic invoices, that are free of charge, and a more friendly solution for the environment. 
Read more

• Log in
• Click "Invoices" at the top the page
• Here you can see your unpaid invoices
• Click "Archives" to see your paid invoices
• Choose a periode and click "Show"

Pre-payment is not possible. This makes it easier for you to have an overview for your passings and invoices. Invoices are sent regularly to give you as a costumer better overview and control. 

Each invoice must be paid individually!

You can see your passings by logging in. To see if you have been charged for more than the monthly cap, for example 60 passings in a month, you will need to look at the time period and not the passings related to the invoice. This is because an invoice can refer to several calendar months.  
Read more

The most common reason is that your AutoPASS agreement has not been cancelled. It is important to cancel your agreement immediately after the car is sold as we are not notified by Statens Vegvesen about this. This is because it is possible to have an AutoPASS agreement on a car you do not own.

When you have received an invoice for a sold car, we recommend that you contact the buyer of the car to arrange a transaction, and cancel your agreement by logging in. You can also contact us. If there are passings on the invoice after the sales date, we can not do anything about these toll passings as you are responsible for your tag and agreement. If the tag is in a new car, it is important to change the car number on the tag. You can do this yourself by logging in. 

You can get a more detailed invoice by logging in.