Here you can find answers to some of our most frequently asked questions about rate and payment.
Pre-payment is no longer possible. This makes it easier for the customer to see the connection between the crossings and the bills. Bills now arrive regularly to give the customer a better overview and control.
You can see your crossings on My page. To see if you have been charged for more than 60 crossings in a month, you will need to look at the time period and not the crossings related to the invoice. This is because an invoice may take two or more calendar months.
The most common reason for receiving a bill for a sold car is that your AutoPASS agreement has not been cancelled. It is important to cancel your agreement immediately after the car is sold as we are not notified by Statens Vegvesen about this. This is because it is possible to have an AutoPASS agreement on a car you do not own.
When you have received a bill for a sold car, contact us so we can cancel your agreement and see if there is anything we can do about the bill. If there are picture crossings on the bill after the sales date, then we can delete those for a certain amount of time. We cannot do anything about tag crossings as you are responsible for your tag. If the tag is in a new car, it is important to change the car number on the tag. You can do this yourself in our app or on Min side.
You can get detailed billing by logging on to My page and registering this under agreement details.
You can also contact us by chat and we will assist you.