Go to content
  • Private
  • Business
  • Norsk
  • Log in
  • AutoPASS
  • Toll calculator
  • Rate and payment
  • Customer support
  • Rate and payment
    • Rate
    • Invoicing
    • Invoice methods
    • International payments
    • Debt collection
    • FAQ
  • Norsk
  • Rate and payment
  • FAQ

Frequently asked questions about rates and payment.

frequently asked questions about rate and payment

Here you can find answers to some of our most frequently asked questions about rate and payment.

  • Received a debt collection notice

    If you have received a debt collection notice for an unpaid invoice, you should have received a original invoice a while ago. The notice has not been sent to an external debt collection agency yet. This is just a notice that the invoice will be sent to a debt collection agency if it is not paid within the due date.  

    If you would like to complain or already have paid the invoice, please use our contact form and attach documentation for the payment. You will find a receipt for payment in your online bank, the receipt must include IBAN and SWIFT..  
    Read more

  • Fee for paper invoices

    The fee is for covering the costs of handling the paper invoices. The administration fee for paper invoices is 49 NOK. You are welcome to choose electronic invoices, that are free of charge, and a more friendly solution for the environment. 
    Read more

  • Invoice overview

    • Log in
    • Click "Invoices" at the top the page
    • Here you can see your unpaid invoices
    • Click "Archives" to see your paid invoices
    • Choose a periode and click "Show"
  • Pay in advance

    Pre-payment is not possible. This makes it easier for you to have an overview for your passings and invoices. Invoices are sent regularly to give you as a costumer better overview and control. 

    Each invoice must be paid individually!

  • Not received one-hour rule and monthly cap

    You can see your passings by logging in. To see if you have been charged for more than the monthly cap, for example 60 passings in a month, you will need to look at the time period and not the passings related to the invoice. This is because an invoice can refer to several calendar months.  
    Read more

  • Received invoice for a sold car

    The most common reason is that your AutoPASS agreement has not been cancelled. It is important to cancel your agreement immediately after the car is sold as we are not notified by Statens Vegvesen about this. This is because it is possible to have an AutoPASS agreement on a car you do not own.

    When you have received an invoice for a sold car, we recommend that you contact the buyer of the car to arrange a transaction, and cancel your agreement by logging in. You can also contact us. If there are passings on the invoice after the sales date, we can not do anything about these toll passings as you are responsible for your tag and agreement. If the tag is in a new car, it is important to change the car number on the tag. You can do this yourself by logging in. 

  • Detailed invoice

    You can get a more detailed invoice by logging in.

Rate and payment

  • Rate
  • Invoicing
  • Invoice methods
  • International payments
  • Debt collection
  • FAQ


Fremtind Service AS
Postboks 393 Sentrum 
0103 Oslo

Org.nr: 922 177 724
 

 

logo fremtind

  • About us
  • Contact us
  • News archive
  • Privacy policy
  • Insurance
Privacy policy and cookies
Design og utvikling: CoreTrek | Content Management Solution: CorePublish
Chat with us

Fill out this form to start a chat session:

Loading...