FAQ

If you have received a debt collection notice for an unpaid invoice, you should have received a original invoice a while ago. The notice has not been sent to an external debt collection agency yet. This is just a notice that the invoice will be sent to a debt collection agency if it is not paid within the due date.  

If you would like to complain or already have paid the invoice, please use our contact form and attach documentation for the payment. You will find a receipt for payment in your online bank, the receipt must include IBAN and SWIFT..  
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The fee is for covering the costs of handling the paper invoices. The administration fee for paper invoices is 49 NOK. You are welcome to choose electronic invoices, that are free of charge, and a more friendly solution for the environment. 
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• Log in
• Click "Invoices" at the top the page
• Here you can see your unpaid invoices
• Click "Archives" to see your paid invoices
• Choose a periode and click "Show"

Pre-payment is not possible. This makes it easier for you to have an overview for your passings and invoices. Invoices are sent regularly to give you as a costumer better overview and control. 

Each invoice must be paid individually!

How often you receive an invoice depends on how much you drive.

With AutoPASS-agreement: If you drive for over 500 kr a month, we will send you an invoice the following month. If you drive for less than 500 kroner a month, you will receive an invoice once you have driven for over 500 kr or within 3 months. 

With electronical invoices, the invoice is sent straight to your online bank. You can easily check the invoice and confirm the payment.

You can set up electronical invoice the next time you pay an invoice in your online bank. Another option is logging in to your online bank account and finding an overview of payment agreements under "payment". The electronical invoice reference number is 000 in front of your customer number. 

You can see your passings by logging in. To see if you have been charged for more than the monthly cap, for example 60 passings in a month, you will need to look at the time period and not the passings related to the invoice. This is because an invoice can refer to several calendar months.  
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Sometimes an error occur, and the passings are not registered properly. This happens at the toll, where a system takes a picture of your plates and interprets the letters and numbers. They do this to invoice the correct car for the toll passing, but sometimes the system misreads the plate and therefore invoice the wrong person. 

If you have been invoiced for a passing at a location where you have never been before, contact us by phone +47 22 98 40 00 or by chat. If the toll passing is a system error, we will delete it and you will receive a new invoice.

The most common reason is that your AutoPASS agreement has not been cancelled. It is important to cancel your agreement immediately after the car is sold as we are not notified by Statens Vegvesen about this. This is because it is possible to have an AutoPASS agreement on a car you do not own.

When you have received an invoice for a sold car, we recommend that you contact the buyer of the car to arrange a transaction, and cancel your agreement by logging in. You can also contact us. If there are passings on the invoice after the sales date, we can not do anything about these toll passings as you are responsible for your tag and agreement. If the tag is in a new car, it is important to change the car number on the tag. You can do this yourself by logging in. 

You can get a more detailed invoice by logging in.