FAQ

Some customers have received a notice of debt collection on and unpaid invoice that may originate from a little while back in time. The invoice has not been sent for collection yet. This is a notice that the invoice will be sent for collection if it is not paid by the due date.  

If you would like to complain or already have paid the invoice, please use our contact form and attach documentation. You will find a receipt for payment in your online bank, the receipt must include IBAN and SWIFT. 

Our fee for paper invoices has been relatively low over many years. The fee does no longer cover the costs of managing paper invoices. We now increase the fee for paper invoices to 49 NOK. You are welcome to choose electronic invoices, that are free of charge and a simpler, more environmentally friendly solution.

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• Log in to My page
• Click "Invoices" on the top the page
• Here you see your unpaid invoices
• Click "Archives" to see your paid invoices
• Choose a periode and click "Show"

Pre-payment is not possible. This makes it easier for the customer to see the connection between the crossings and the bills. Bills now arrive regularly to give the customer a better overview and control. 

How often we bill you depends on whether you have an agreement or not and how much you drive.

With AutoPASS-agreement: If you drive for over 500 kr a month, we will send you a bill the following month. If you drive for less than 500 kroner a month, you will receive a bill once you have driven for over 500 kr or within 5 months. 

With eBilling, the bill is sent straight to your online bank. You can easily check the bill and confirm the payment.

You can set up eBilling the next time you pay a bill in your online bank. Another option is logging on to your online bank account and finding an overview of payment agreements under "payment". Choose eBilling and enter a new eBilling agreement with us. The eBilling reference number is 000 in front of your customer number. 

You can see your crossings on My page. To see if you have been charged for more than 60 crossings in a month, you will need to look at the time period and not the crossings related to the invoice. This is because an invoice may take two or more calendar months. 

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​It could be that the crossing was not registered properly, causing an error. Unfortunately, this can happen on occasion. This happens at the picture crossings, where a system takes a picture of your plates and interprets the letters and numbers. They do this to bill the car for the crossing, but sometimes the system misreads the plate and therefore bills a different person. 

If you have been billed for a crossing at a location where you have never been before, contact us by phone +47 22 98 40 00 or by chat so that we can take a closer look at the crossing. If the crossing is a system error, we will delete it and you will receive a new bill.

The most common reason is that your AutoPASS agreement has not been cancelled. It is important to cancel your agreement immediately after the car is sold as we are not notified by Statens Vegvesen about this. This is because it is possible to have an AutoPASS agreement on a car you do not own.

When you have received a bill for a sold car, we recommend that you contact the buyer of the car to arrange a transaction, and cancel your agreement on My page. Or contact us so we can see if there is anything we can do about the bill. If there are picture crossings on the bill after the sales date, then we can delete those for a certain amount of time. We cannot do anything about tag crossings as you are responsible for your tag. If the tag is in a new car, it is important to change the car number on the tag. You can do this yourself on My page. 

You can get detailed billing by logging in to My page.