AutoPASS agreement
Here you can find answers to some of our most frequently asked questions about AutoPASS agreements.
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I have been stopped in control and charged fee. how do i proceed with this matter?
You can send in a complains about the fee within three weeks. Use the complaint form you received or send the complaint by e-mail or letter. Complaints are sent to the control boards that have applied the fee. Either the Norwegian Public Roads Administration, the police or the Customs Administration. The complaint must be reasoned and attach that applies for your complaints.
Here you can read more about the mandatory heavy duty fee for heavy vehicles in industry.
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How do i get back my deposit for my tag?
If you are not going to use your tag in a new car, you can terminate your agreement on My page and get your deposit back. It will either be deducted from your final invoice if there is anything outstanding, or you will get it back onto your account within a week.
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How can I terminate my agreement?
How to termitae the agreement
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How do I get an exemption agreement?
Fill out the form below
- Electric cars and hydrogen car
- Embassy car
- Emergancy vehicles
- Buss in route
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How do I get an AutoPass agreement?
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What does it cost to order an AutoPASS agreement?
You only need to pay a deposit of kr 200 for the tag. The deposit will be returned to you when you cancel your agreement.
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What are the terms and condition when signing an AutoPASS agreement?
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How do I change the customer details on my agreement?
You can easily change your customer details on My page.
Note that the agreement and the tag is personal, and you can not change the name on the agreement.
