Here you can find answers to some of our most frequently asked questions about AutoPASS agreements.
If your car has been stolen, you may contact us by phone 02050 or by chat and we will help you freeze your tag.
If only your plates are stolen, you can change the car number on your tag when you get new plates. You can do this easily through Min side.
If you have been charged for crossings in the period when your car or plates were stolen, send an e-mail to firstname.lastname@example.org with a copy of the police report and we will review your case.
You can send in a complains about the fee within three weeks. Use the complaint form you received or send the complaint by e-mail or letter. Complaints are sent to the control boards that have applied the fee. Either the Norwegian Public Roads Administration, the police or the Customs Administration. The complaint must be reasoned and attach that applies for your complaints.
Here you can read more about the mandatory heavy duty fee for heavy vehicles in industry.
If you are not going to use your tag in a new car, you can terminate your agreement and get your deposit back. it will either be deducted from your final invoice if there is anything outstanding, or you will get it back onto your account within a week.
To end more then one of your tag agreement contat us on the phone + 47 22 98 40 00 or chat and we will help you further on. If it is more then one tag your going to cancel, send us an e-mail til email@example.com.
If you are planing to use your tag in a new car later on you can free in on My page. If you are not going to use your tag in a new car you can terminate it by contacting us over the phone +47 22 98 40 00 or over chat. You will receive your deposit back. The tag you will throw out yourself in the electrical waste.
Fill out the form below
- Electric cars and hydrogen car
- Embassy car
- Emergancy vehicles
- Buss in route
You get an AutoPASS agreement here:
You only need to pay a deposit of kr.200 for the tag. The deposit will be returned to you when you cancel your agreement.
Below are the terms and conditions for an AutoPASS-agreement with Fremtind Service.
You can easily chagne your customer details i on My page.
Note that the agreement and the tag are personel, so you may not change the name on the agreement.