Here you can find answers to some of our most frequently asked questions as an invoice.
Has AutoPASS agreement: The most common thing is that we send you an invoice about once a month. We do that if it drives over 500 kr. If it is running for less then 500 kr in a mounth we will send an invoice when it is over 500 kr or within five months.
Do not have an AutoPASS agreement: Here we also send you an invoice about once a month. We do that if it drives over 500 kr. If it is running for less then 500 kr in a mounth we will send an invoice when it is over 500 kr or within three months.
The reason we have these invoice chopices is because we sabe both environmental and administaive costs by not sending invoices often with very small amounts.
See table below which shows our invoice ranges:
With agreement: Amount When the invoice is sent 50.000 kr or less Every 14 days 500 kr to 50.000 kr Every month Less then 500 krWithin 5 months Without an agreement: From amount When the invoice is sent500 kr or moreEach monthLess than 500 krWithin 3 months
If you have an AutoPASS agreement with Fremtind Service you can receive your invoices by mail or electronically. we recommend everyone to have an electronic invoice. Then you avoid paper fees and are easier to pay and have better control control. With regard to electronic invoice we have to options. It is:
- E-mail: invoice is sent as PDF to optional e-mail address. Contact us and we will register it.
- EHF: If your company is registered with Elma, you can receive an invoice as a PDF. contact us and we will register it.
If your company's online bank is able to do so, you can also set up a direct debit and eInvoice.
You can choose whether you want toll pass details related to a specific invoice of a specific period.
- First click on the agreement that applies
- If you want to see passes for a specific invoice, click on "Show" under "Latest invoice"
- If you want to see passes for a specific period, click on "View passes"
You can choose whether you want toll passages details related to an invoice or period.
- Click on passages.
- Then click on what you would like to see:
- For the last 30 days for a vehicle
- For a vehicle for a period
- For a day
- For an invoice
You can see your crossings on My page. To see if you have been charged for more than 60 crossings in a month, you will need to look at the time period and not the crossings related to the invoice. This is because an invoice may take two or more calendar months.
It could be that the crossing was not registered properly, causing an error. Unfortunately, this can happen on occasion. This happens at the picture crossings, where a system takes a picture of your plates and interprets the letters and numbers. They do this to bill the car for the crossing, but sometimes the system misreads the plate and therefore bills a different person.
If you have been billed for a crossing at a location where you have never been before, contact us by phone +47 22 98 40 00 or by chat so that we can take a closer look at the crossing. If the crossing is a system error, we will delete it and you will receive a new bill.
The most common reason for receiving a bill for a sold car is that your AutoPASS agreement has not been cancelled. It is important to cancel your agreement immediately after the car is sold as we are not notified by Statens Vegvesen about this. This is because it is possible to have an AutoPASS agreement on a car you do not own.
When you have received a bill for a sold car, contact us so we can cancel your agreement and see if there is anything we can do about the bill. If there are picture crossings on the bill after the sales date, then we can delete those for a certain amount of time. We cannot do anything about tag crossings as you are responsible for your tag. If the tag is in a new car, it is important to change the car number on the tag. You can do this yourself in our app or on Min side.
You can get detailed billing by logging on to My page and registering this under agreement details.
You can also contact us by chat and we will assist you.