Here you can find answers to some of our most frequently asked questions as an invoice.
Some customers have received a notice of debt collection on and unpaid invoice that may originate from a little while back in time. The invoice has not been sent for collection yet. This is a notice that the invoice will be sent for collection if it is not paid by the due date.
If you would like to complain or already have paid the invoice, please use our contact form and attach documentation. You will find a receipt for payment in your online bank, the receipt must include IBAN and SWIFT.
Our fee for paper invoices has been relatively low over many years. The fee does no longer cover the costs of managing paper invoices. We now increase the fee for paper invoices to 49 NOK. You are welcome to choose electronic invoices, that are free of charge and a simpler, more environmentally friendly solution.
- Log in to My page
- Click "Invoices" on the top the page
- Here you see your unpaid invoices
- Click "Archives" to see your paid invoices
- Choose a periode and click "Show"
The most common thing is that we send you an invoice about once a month. We do that if it drives over 500 kr. If it is running for less then 500 kr in a mounth we will send an invoice when it is over 500 kr or within five months.
See table below which shows our invoice ranges:
Invoice Amount When the invoice is sent 50.000 kr or less Every 14 days 500 kr to 50.000 kr Every month Less then 500 krWithin 5 months
If you have an AutoPASS agreement with Fremtind Service you can receive your invoices by mail or electronically. we recommend everyone to have an electronic invoice. Then you avoid paper fees and are easier to pay and have better control control. With regard to electronic invoice we have to options. It is:
- E-mail: invoice is sent as PDF to optional e-mail address. Contact us and we will register it.
- EHF: If your company is registered with Elma, you can receive an invoice as a PDF. contact us and we will register it.
If your company's online bank is able to do so, you can also set up a direct debit and eInvoice.
You can find these on both My page
You can choose whether you want toll pass details related to a specific invoice of a specific period.
- First click on the agreement that applies
- If you want to see passes for a specific invoice, click on "Show" under "Latest invoice"
- If you want to see passes for a specific period, click on "View passes"
It could be that the crossing was not registered properly, causing an error. Unfortunately, this can happen on occasion. This happens at the picture crossings, where a system takes a picture of your plates and interprets the letters and numbers. They do this to bill the car for the crossing, but sometimes the system misreads the plate and therefore bills a different person.
If you have been billed for a crossing at a location where you have never been before, contact us by phone +47 22 98 40 00 or by chat so that we can take a closer look at the crossing. If the crossing is a system error, we will delete it and you will receive a new bill.
The most common reason is that your AutoPASS agreement has not been cancelled. It is important to cancel your agreement immediately after the car is sold as we are not notified by Statens Vegvesen about this. This is because it is possible to have an AutoPASS agreement on a car you do not own.
When you have received a bill for a sold car, we recommend that you contact the buyer of the car to arrange a transaction, and cancel your agreement on My page. Or contact us so we can see if there is anything we can do about the bill. If there are picture crossings on the bill after the sales date, then we can delete those for a certain amount of time. We cannot do anything about tag crossings as you are responsible for your tag. If the tag is in a new car, it is important to change the car number on the tag. You can do this yourself on My page.
You can get detailed billing by logging in to My page.